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Placing Orders

You do not need to be a Family Plus Member to place an order at The Dr. Laura Store.

Adding Items To Cart
Find items that you'd like to order, select the desired quantity, color and size as appropriate, and click the "Add to Cart" button. You can view the items that you've added to your cart by clicking on the "View Cart" link when you see it available.

Once you have added all desired items to your cart, you can proceed to checkout from the cart page or by clicking on the "Checkout" link on the right side of the site. On the checkout page, please review and confirm each section before clicking on the "Place Your Order" button.

Shipping/Billing Address
You can always ship your order to a different address than your billing address. If you need to change either your shipping or billing address, click on the "change" button. If you do not see the address you'd like to use, add a new address. Click on the "edit" button next to any address you want to modify.

Billing Information
We accept Visa, MasterCard, Discover and American Express credit and debit cards. The billing address for your order must match the billing address on file for your credit/debit card. We will also ask for the 3-digit security code, or CVV code, printed in the signature strip of your card (or the 4-digit number printed on the front of your American Express card). This is to protect you from credit card fraud.

Gift Orders
If your order is a gift, we will be happy to omit prices from the packing slip if you desire. We will also be happy to gift wrap your order for an additional charge of $3.95. The entire order is gift wrapped together using the wrapping option you select. Items to be wrapped separately must be ordered separately.

Promotional Codes
You do not need a promotional code to place an order. If you do have a promotional code to apply to your order, enter it at the bottom of the final order confirmation page and click "Apply." Your discount will be reflected in the "Order Summary" section of the page. The highest applicable discount will be applied to your order unless otherwise noted.

Order Status customers can check order status by logging into the site and visiting the "Order Status" page to find out what's happening with an order.

If an order is listed as "pending," your order has not shipped yet. Most orders are processed, picked, packed, and shipped within 24 business hours. If your order is less than 24 business hours old, "pending" is normal.

Some orders may be listed as "pending" for longer than 24 hours. Orders that contain backordered items may be listed as "pending" until the item is back in stock.

Generally we will hold your order until it is complete and then ship it all at once. You can, however, elect to have a partial order shipped by selecting the "Ship as available" option during the order process.