Why am I being asked for my password?
We confirm your password in order to ensure your identity before proceeding with tasks that alter or request sensitive account information. This is to safeguard you against fraud.
Please note that passwords are case sensitive. Make sure you are typing your password in exactly as you created it.
Dr. Laura is designed to work with the most popular cookie-enabled web browsers. Click here for details.
For best results, we recommend using either Internet Explorer 7.0, Firefox 2.0, AOL 9.0, or a higher version of one of these programs. You must also have cookies enabled in your web browser in order for you to properly use Dr. Laura.
To check your browser version:
In Internet Explorer, click Help --> About Internet Explorer (Upgrade)
In Firefox, click Help --> About Mozilla Firefox (Upgrade)
In AOL, click Help --> About America Online (Upgrade)
To enable cookies:
In Internet Explorer 7
Click Tools --> Internet Options --> Privacy Tab. Move the slider bar to Medium, then click OK.
In Firefox 2.0
Click Tools --> Options --> Privacy Tab. Ensure the Accept cookies from sites checkbox is checked, then click OK.
In AOL 9.0
On the AOL Toolbar, click Settings --> Internet [Web] Options --> Use your Internet Explorer Settings --> Privacy Tab. Move the slider bar to Medium, then click OK.
After enabling cookies, please log out of your Dr. Laura account by clicking on the "Log Out" button on the upper right hand corner of the Dr. Laura Home Page. Close your browser, open it back up, and log in again. This will help reset your access privileges.
If you are still experiencing difficulty with the site, please contact us with a detailed description of the problem so we may further assist you.
For ordering difficulties, promotional codes or other useful tips, click here.
Ordering from DrLaura.com: You will need an email address and password to set up a shopping account on DrLaura.com. This account is free and incurs no obligation.
Secure Shopping: Shopping at Dr. Laura is secure. Our secure servers will encrypt your information. Your personal and credit card information will be protected according to the terms of our Privacy Policy.
Order Difficulties: If you are having difficulty placing an order on our web site, please email our Customer Service department by clicking here or call our toll-free order hotline at 866-580-3620.
Redeeming a promotional code: You will be prompted to enter your discount code when it's time to pay.
