Some years back, I remember a television actor making a public service announcement suggesting parents have dinner with their kids maybe once or twice a week. I was flabbergasted - there actually had to be a public service announcement to tell people this?! More >>
When I first got onto Facebook, it was a thrill to connect with old classmates, family and friends. After 6 months, I found this was an easy way to make terrible decisions... More >>
...About once a month, we have a new customer who will make a purchase online, and then they burn up our phone line or e-mail address venting, ranting, name calling, etc... More >>
I have had 3 customer service type jobs over my career. The best example of your point that the customer is not always right was my job as a concierge at a New York City hotel... More >>
...I listen to the women on your show, old and young, and I often wonder, 'What the hell are they thinking?'. Today is my 30th wedding anniversary. I was married at 17 years old and I knew at that young age it wasn't going to be easy... More >>