I was browsing the girls section of a local sporting goods store with my two children my daughter 5 and son 2, when I ran across this scantily dressed, dare I say, 7 year old... More >>
Some years back, I remember a television actor making a public service announcement suggesting parents have dinner with their kids maybe once or twice a week. I was flabbergasted - there actually had to be a public service announcement to tell people this?! More >>
When I first got onto Facebook, it was a thrill to connect with old classmates, family and friends. After 6 months, I found this was an easy way to make terrible decisions... More >>
Twenty years ago, I was a childless, 20-something, ambitious, college-educated newlywed clawing my way up the corporate ladder in Southern California... More >>
...About once a month, we have a new customer who will make a purchase online, and then they burn up our phone line or e-mail address venting, ranting, name calling, etc... More >>
I have had 3 customer service type jobs over my career. The best example of your point that the customer is not always right was my job as a concierge at a New York City hotel... More >>